We understand the additional strain and stress we are all going through at present. Our clients are being extremely wonderful and supportive of the extra measure we have implemented. The measures are there to ensure both our clients and staff are kept as safe as possible while we ensure all our fur-babies get the much needed essential services they need to maintain their health and comfort. - We are able to work around covid19, please phone to discuss.
We are more than happy to offer a concierge service - a-to-the-car concierge service as a collect and return option. This will greatly minimise any contact while still allowing your pet to receive their much needed regular grooming.
All you need to do is phone the Day Spa when you are out the front or Text us an SMS and we will come out to you.
We hope by offering this option, we will be able to continue our business and ensure our staff have paid hours for work.
We understand that emergencies and other unforeseen circumstances may arise. However, a small cancellation fee ensures that you don't feel bad about inconveniencing our schedule.
By booking an appointment, customers are reserving our staff’s time and determining a portion of our income for that day. Just as your time is important to you, our time is also important to us. Cancellations with little or no notice, costs us money as our staff still need to be paid.
We are a small family business trying to make a living, just like you!
We understand that emergencies and other unforeseen circumstances may arise. However, we must charge a cancellation fee to help cover the loss of income and to contribute towards staff wages. We will respect your privacy and will not ask you to explain your reasons for canceling or rescheduling an appointment.
We expect that all of our customers will do their best to remember their appointments and to plan well in advance of any changes that may need to be made. No-shows, however, are an expense to our business. If we experience repeat no-shows (more than twice), we will now be required to ask for prepayment over the phone when bookings are made.
We know that it can be easy to forget appointments, especially with busy schedules. We want to help you remember your appointments, so we offer the following:
We understand that emergencies and other unforeseen circumstances may arise. However, a small cancellation fee ensures that you don't feel bad about inconveniencing our schedule.
By booking an appointment, customers are reserving our staff’s time and determining a portion of our income for that day. Just as your time is important to you, our time is also important to us. Cancellations with little or no notice, costs us money as our staff still need to be paid.
We are a small family business trying to make a living, just like you!
Thank you for your understanding.
This agreement outlines the terms and conditions of service. By signing below, you, the pet owner or their representative ("Client"), acknowledge your understanding and acceptance of these terms in consideration for the grooming services provided by PUPARAZZI Day Spa.
1. Service Rates & Variable Conditions I understand that all grooming services are charged at a rate based on the time required to complete the service. I acknowledge that factors such as a dog's behaviour, temperament, and coat condition will affect the service duration and final price. Difficult or aggressive behaviour, matting, or an exceptionally dirty coat will require additional time and will result in a higher cost.
2. Matted Coats & Necessary Shave-Downs
3. Appointments, Punctuality & Pick-Up
4. Cancellations & No-Shows
5. Health, Safety & Pre-Existing Conditions I understand that grooming equipment is sharp and that accidents can occur, especially with nervous or moving pets. While PUPARAZZI Day Spa will exercise all due care, I acknowledge the inherent risks. I agree to hold harmless PUPARAZZI Day Spa, its owners, and its employees from any damage, loss, or claim arising from any pre-existing condition of my pet, whether known or unknown. These conditions include, but are not limited to, advanced age, nervousness, illness, prior injury, physical malformations, skin allergies, warts, cysts, tumors, heart conditions, respiratory issues (including those common to brachycephalic breeds), arthritis, hip/elbow dysplasia, epilepsy, recent surgery, spinal conditions, or a history of aggression. I understand that in the event of an accident, I am still responsible for payment of the grooming service.
6. Emergency Veterinary Care In the event of any medical emergency, I authorize PUPARAZZI Day Spa to seek immediate veterinary care for my pet at my expense. I agree to pay all costs for any necessary services, handling, or transportation.
7. Parasites (Fleas & Ticks) I understand that if fleas, ticks, or other parasites are discovered on my pet during the grooming process, a flea bath or appropriate treatment will be administered at my expense. A salon sanitization fee of $10.00 will also be charged to cover the cost of de-bugging the facility.
8. Right to Refuse Service PUPARAZZI Day Spa reserves the right to refuse service to any client or pet for any reason at the discretion of management.
Acknowledgement and Consent
By agreeing to visit our Day Spa you certify that you have read, understood, and agree to all the terms and conditions outlined in this Release, Waiver, and Hold Harmless Agreement.